Returns & Exchanges

Returns are accepted within 30 days of the delivery date. Please be aware there are certain exceptions.

What does the return process look like?

Step 1: Initiate your return. After you've requested a return, kindly wait as we'll email you return instructions within 24 hours.

If you have any questions, please feel free to contact us here. Or you can email us at support@thelibin.com, and we will get back to you within 1-3 business days.

Step 2: Mail back your item(s) with a carrier of your choice.

Step 3: Refund will be issued within 3-5 days after we receive your item(s). Libin reserves the right to decline a return that does not comply with the conditions of our return policy.

* Please do not send returns to the sender's address on the package you received. Returns will not be accepted without submitting the request first.

What is the return policy?

Return Shipping Fee

All return shipping costs will be covered by the customer, unless it's due to a quality issue.

Return Options

Please note, the return address will be provided to you after we approve your return via email. 

Return Window

You have up to 30 days from the date you've received all your items.

Conditions

• The item(s) and any accompanying free gifts must be returned in their original condition, unused, unwashed, and with the original tags attached.
• Shipping costs are non-refundable.

When can I receive my refund?

• Refunds will be granted once we've received and inspected the eligible return item. Due to high warehouse volume, please allow 3 to 5 days for return processing.
• Refunds to your original payment method will be made within 5 business days upon receiving the returned item or cancellation request. If you don't receive your refund 14 days after returning the product, please email us immediately at support@thelibin.com.
• Refunds to Libin Gift Card will be issued within 1-2 business days.

Important:
If you're not receiving our emails, check your Spam or Junk folders. Label them as "Not Spam” or “Not Junk to ensure future emails land in your inbox. 

Additional Information
Please note that the conditions below are not deemed as defective in quality:

• Loose threads, raw edges, thickness, touch, and differences in color due to differences in monitor display do not constitute as quality issues.
• Returns due to dissatisfaction in style, color, and changes in personal preference do not constitute as quality issue.
• Damages due to use, wash, care, improper maintenance, self-repair, modifications, or other human factors do not constitute as quality issues.
• Please refer to our sizing chart for decisions on your purchase, as our service team can only offer our recommendations. Returns due to sizing issues do not constitute as quality issues.
• Due to differences in design and style between items, there may be slight differences between different items of the same size. Please refer to the actual measurements.

Exchanges
Unfortunately, we don’t offer exchanges at the moment, but you can place a new order and initiate a return. Your refund will be processed as soon as we receive the returned package.

Still Need Help?
Note that Libin is not responsible for any failed delivery attempt caused by the negligent behaviors of customers. Negligence includes, but is not limited to, refusal of shipment confirmation and incorrect consignee's information (such as order address, contact number, or consignee's name). In this case, we are unable to file a refund for you. If you find your order information wrong, If you encounter any problems or have any concerns, you can reach out to our dedicated Customer Support team via email at support@thelibin.com.